People Lead – Mobilisation

1. Role Purpose

The People Lead supports Excellerate Services UK (ESUK) during the mobilisation of a new cleaning contract, with a strong focus on TUPE transfer management, union engagement, and assisting Managers with early-stage Employee Relations (ER) matters. The role ensures colleague transitions are legally compliant, well-coordinated, and delivered in line with ESUK values

2. Key Responsibilities

TUPE Management

• Lead and coordinate the full TUPE process for incoming colleagues.
• Request, receive, and verify Employee Liability Information (ELI) from outgoing contractors.
• Review all data to ensure accuracy around pay, hours, patterns, holiday entitlement, and T&Cs.
• Identify risks, inconsistencies, or missing information and escalate as required.
• Plan, organise, and participate in colleague consultation meetings.
• Create TUPE trackers, communication packs, consultation notes, and FAQs.
• Work closely with Payroll and Shared Services to ensure accurate onboarding of transferred colleagues.

Union Engagement

• Build and maintain positive working relationships with recognised trade unions
• Participate in union meetings relating to transfers, colleague concerns, or operational change.
• Support union consultation processes and ensure ESUK is represented professionally.
• Escalate potential disputes or complex issues to the People Director

Employee Relations Support

• Support Managers with early-stage ER situations such as informal performance discussions, attendance concerns, minor conduct issues, or colleague conflicts.
• Advise Managers on ESUK policies and guide them through initial process steps.
• Assist with gathering documentation for formal ER processes where required.
• Maintain accurate ER documentation and update case trackers.

Colleague Communication & Engagement

• Provide clear, timely communication to colleagues throughout the mobilisation period.
• Support colleague briefing sessions, welcome meetings, and drop-in forums.
• Be a visible and approachable People representative to support colleague questions and concerns.
• Help maintain a positive colleague experience during transition into ESUK.

Reporting & Administration

• Maintain accurate TUPE logs, ER trackers, consultation notes, and data records.
• Prepare weekly people updates or reports for the Mobilisation Manager People Director
• Support preparation of mobilisation timelines and people-focused risk summaries.
• Handle all sensitive colleague information in accordance with GDPR and ESUK standards.

3. Skills & Experience Required

Essential

• Strong practical experience managing TUPE transfers within cleaning, FM, or similar service environments.
• Experience working directly with trade unions.
• Solid understanding of employment law, TUPE regulations, and ER best practice.
• Confidence supporting Managers on early-stage ER matters.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities within tight mobilisation timelines.
• Strong organisational skills and attention to detail.
• Proficient in MS Office and able to manage trackers and reporting.

Location: Dartford, London

Salary: £60,000

Please note, This is a Fixed Term position for a 8 month role, this is the annual salary and all roles are interim only.