Service Desk Administrator
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data driven services to our clients
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Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
We are currently recruiting for Helpdesk Administrator for our London Office
We are looking for someone who takes pride in supporting others and always goes that extra Mile!
To provide high quality, administrative Service Desk support to the business,
working as a Business Partner to the Operations Team, Business Unit Directors and customers.
Main Responsibilities:
• Service DeskAdministrator duties
• Answer main line help desk calls and direct as appropriate
• Process Service Desk requests via calls or emails from start to completion
• Process requests for additional works, liaising with operational management,
• Sub-contractors and suppliers, to complete associated Purchase orders
• Process client consumables orders
• Ordering of Uniform workwear, stationary and general admin duties.
• To provide client quotes for additional works, from consumables to PPM
• Arrange Periodic Window cleaning/carpet cleaning, additional deep clean bookings.
• Completion of site pack and documentation
• Ad hoc duties as required
Skills required:
• Strong verbal and written commutator skills.
• Excellent telephone manner and customer service focused.
• Timekeeping and attendance is a vital part of the role
• Good communication skills, able to communicate across all levels
• People person with a positive, can-do attitude.
• Ability to work with and adapt to new systems.
• Previous customer service experience, desirable but not essential.
BENEFITS:
- Full training will be given
- 25 days holiday plus bank holidays
- Flexible 37.5 hrs per week
- Cycle to work scheme
- 24/7 access to GP
- In house benefits scheme
Location: Abbey Mill Business Centre Paisley
Salary:
- £27000 - £29000 Depending on experience
- Department
- Helpdesk Administrator
- Locations
- Performance Centre, Abbey Mill Business Centre, Paisley PA1 1JS
- Total weekly hours
- 40
Performance Centre, Abbey Mill Business Centre, Paisley PA1 1JS
We reward our people
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Employee Assistance Programme (EAP)
We've joined forces with the Retail Trust, to introduce a range of measures to support our team's health and wellbeing. Every member of the team has free access to a range of personalised wellbeing resources, which includes access to a virtual GP, financial aid, counselling and cognitive behavioural therapy, discounts and rewards - as well as the Retail Trust’s 24-hour wellbeing helpline.
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Hastee Pay - Earnings on Demand Platform
Our team can access a portion of their earned pay when they need it, on-demand. Hastee Pay also offers financial education and management tools for all too.
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Excellerate Superstars
We recognise and acknowledge our exceptional team members in Superstars Reward & Recognition programme.
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Refer a Friend Programme
Introduce a friend or family member to our team, and receive £100 as a thank you payment (after a qualifying period).
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Cycle to Work Scheme
Our support for environmental causes and the wellbeing of our employees come together in our Cycle-to-Work scheme. Find out more when you join us!
Workplace & culture
Excellerate Services is a diverse workplace where innovation, sustainability and challenging the norm to deliver exceptional service is what we do, every day.
We are customer obsessed and people focused.
We take great pride in recognising our amazing people every day. And we encourage everyone across the business to be open and transparent in everything they do.
Being a responsible and sustainable business is a fundamental principle and guides every decision we make.
Join us on our ambitious journey and thrive with Excellerate.
About Excellerate Services
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
Service Desk Administrator
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data driven services to our clients
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