Data Analyst Glasgow
Excellerate Group is a £150m soft services market leader and we provide dynamic, tech-led solutions for clients across the UK & Ireland. We’re now a 10,000 strong team, serving over 2600 client sites.
Data Analyst
1. Role Purpose
The Data Analyst supports the operational and commercial performance of a cleaning contract by collecting, analysing, and presenting data that drives evidence-based decision making. The role works with operational systems (including digital audit tools, workforce systems, and internal reporting platforms) to ensure high-quality data, accurate performance tracking, and meaningful insights.
2. Key Responsibilities
Data Collection & Validation
• Gather operational, audit, compliance, workforce, and financial data from internal systems (including Velocity or equivalent).
• Validate data accuracy by checking for gaps, anomalies, and inconsistencies.
• Work with site teams to improve data quality and ensure correct system usage.
• Maintain organised datasets and clear documentation of data sources and definitions.
Data Analysis & Insight Generation
• Analyse cleaning performance metrics such as:
o KPI/SLA results
o Quality audit scores
o Shift attendance and labour utilisation
o Productivity metrics
o Complaint and incident trends
o Equipment and stock usage
• Identify performance issues, patterns, root causes, and opportunities for improvement.
• Produce actionable insights that support operational and commercial decision making.
Reporting & Dashboards
• Create and maintain reporting dashboards using Excel, Power BI, or other analytics tools.
• Prepare weekly and monthly reports for internal leadership and client review meetings.
• Use Velocity data extracts to update automated dashboards.
• Ensure reports clearly communicate results, trends, and recommended actions.
Operational & Contract Support
• Assist Operations Managers by providing data-driven recommendations to improve efficiency and service quality.
• Support labour modelling and workload analysis to optimise staffing levels.
• Track onboarding, training completion, and compliance activities through system data.
• Support mobilisation and transformation projects by analysing baseline data and post-mobilisation performance.
Quality, Safety & Compliance Monitoring
• Monitor data related to QHSE audits, incidents, and compliance.
• Validate that cleaning standards and service levels are met according to contract requirements.
• Highlight risk areas and support corrective action plans.
Stakeholder Engagement
• Present data and insights in a clear, accessible format to both operational teams and clients.
• Collaborate with Operations, QHSE, HR, and Finance to support joined-up reporting.
• Provide system and reporting support to site management teams as required.
3. Skills & Experience Required
Essential
• Strong analytical skills and experience working with operational or performance data.
• Advanced Excel skills (pivot tables, formulas, data modelling).
• Experience with BI or reporting tools such as Power BI, Tableau, or similar.
• High attention to detail and accuracy.
• Ability to communicate complex information clearly to non-technical audiences.
• Strong organisational and time-management skills.
Desirable
• Experience using cleaning/FM systems
• Experience in facilities management, cleaning, or service-based industries.
• Knowledge of KPI/SLA frameworks.
• Experience with data automation or integration processes.
• Understanding of QHSE reporting standards.
Salary: To be confirmed, depending on experience.
Full Time Work
Location: Abbey Mill Business Centre, Paisley
- Locations
- Performance Centre, Abbey Mill Business Centre, Paisley PA1 1JS
- Total weekly hours
- 40
Performance Centre, Abbey Mill Business Centre, Paisley PA1 1JS
We reward our people
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Employee Assistance Programme (EAP)
We've joined forces with the Retail Trust, to introduce a range of measures to support our team's health and wellbeing. Every member of the team has free access to a range of personalised wellbeing resources, which includes access to a virtual GP, financial aid, counselling and cognitive behavioural therapy, discounts and rewards - as well as the Retail Trust’s 24-hour wellbeing helpline.
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Hastee Pay - Earnings on Demand Platform
Our team can access a portion of their earned pay when they need it, on-demand. Hastee Pay also offers financial education and management tools for all too.
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Excellerate Superstars
We recognise and acknowledge our exceptional team members in Superstars Reward & Recognition programme.
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Refer a Friend Programme
Introduce a friend or family member to our team, and receive £100 as a thank you payment (after a qualifying period).
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Cycle to Work Scheme
Our support for environmental causes and the wellbeing of our employees come together in our Cycle-to-Work scheme. Find out more when you join us!
Workplace & culture
Excellerate Services is a diverse workplace where innovation, sustainability and challenging the norm to deliver exceptional service is what we do, every day.
We are customer obsessed and people focused.
We take great pride in recognising our amazing people every day. And we encourage everyone across the business to be open and transparent in everything they do.
Being a responsible and sustainable business is a fundamental principle and guides every decision we make.
Join us on our ambitious journey and thrive with Excellerate.
About Excellerate Services
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
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