Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.

We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

Location: South and Midland regions

Reporting to: Operations Director

Responsible for: Multiple client locations

Salary: £45,000

Main purpose of job: We are seeking an experienced and detail-oriented individual who can act as an Operational Regional Manager to oversee a portfolio of prestigious client sites, ensuring the highest standards of service delivery. With a strong background in hospitality, the ideal candidate will bring a passion for delivering exceptional client experiences, a meticulous eye for detail, and the ability to build trusted, long-term partnerships.

This role requires a balance of operational leadership, client relationship
management, and strategic thinking to deliver best-in-class service while
driving continuous improvement across multiple locations.

Key Responsibilities:
Client Relationship Management
➢ Act as the primary point of contact for assigned client sites, building strong and trusted relationships at all levels.
➢ Proactively understand client needs, expectations, and business objectives to deliver tailored solutions.
➢ Conduct regular client meetings and site visits, providing clear communication and reporting on performance.

Service Delivery Excellence
➢ Ensure service standards are consistently delivered to a “best-in-class” level across all sites.
➢ Oversee day-to-day operations, resolving issues promptly and effectively.
➢ Drive continuous improvement initiatives, seeking opportunities to enhance service delivery and client satisfaction.

Operational & Team Leadership
➢ Lead, motivate, and support on-site teams to achieve operational excellence.
➢ Ensure all staff are trained, engaged, and aligned with company service standards.
➢ Monitor and manage performance against agreed KPIs and SLAs.

Commercial & Financial Management
➢ Manage budgets, forecasts, and financial performance for assigned accounts.
➢ Identify opportunities to add value for clients while maintaining profitability.
➢ Prepare and present performance reports, demonstrating service delivery outcomes and business value.

Compliance & Standards
➢ Ensure all services comply with health, safety, and industry regulations.
➢ Maintain a culture of quality, safety, and professionalism across all sites.

Skills & Experience Required
➢ Proven experience in account management, hospitality management, or client service leadership, ideally overseeing high-profile or multi-site operations.
➢ Strong background in hospitality or facilities management with a clear understanding of client service excellence.
➢ Exceptional attention to detail and a passion for delivering outstanding client experiences.
➢ Excellent communication, negotiation, and relationship-building skills.
➢ Strong leadership ability with experience managing and motivating diverse teams.
➢ Commercial awareness with experience in budget management and reporting.
➢ Highly organised, with the ability to manage multiple priorities across multiple client sites.

Personal Attributes
➢ Client-focused mindset with a proactive and professional approach.
➢ Natural leader who inspires confidence and delivers results through people.
➢ Resilient, adaptable, and able to perform under pressure.
➢ Strategic thinker with a hands-on approach to problem solving.
➢ Passionate about service quality and continuous improvement.

What We Offer
➢ Opportunity to manage a portfolio of prestigious client sites.
➢ A dynamic, supportive, and professional working environment.
➢ Competitive salary and benefits package.
➢ Opportunities for career development and progression within a growing organisation.