Account Director
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data driven based services to client
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Job Opportunity: Account Director – Luxury Cleaning & Premises Reset Services
Are you a strategic leader with a passion for excellence and an eye for detail? Do you thrive in high-end environments and know how to deliver 5-star standards consistently?
We are seeking a dynamic Account Director to oversee the delivery of premium cleaning and reset services, transforming client corporate premises to the standard of a luxury hotel experience.
About the Role
As our Account Director, you will be responsible for managing and elevating client relationships, ensuring immaculate service delivery, and leading teams across prestigious properties. You will play a key role in setting and maintaining the tone of excellence across every client touchpoint – from boardrooms to lounges, creating spaces that are pristine, welcoming, and exquisitely detailed.
Key Responsibilities
Lead and manage high-end cleaning operations and reset services across client portfolios.
Ensure every environment is restored to a luxury hotel standard, with flawless attention to detail.
Build and maintain strong relationships with premium clients, acting as the key point of contact.
Develop service strategies, quality standards, and operational best practices.
Monitor team performance and oversee recruitment, training, and development of staff.
Conduct regular site visits, audits, and client meetings to ensure ongoing excellence.
Manage budgets, contracts, and service level agreements efficiently and professionally.
What We’re Looking For
Proven experience in account management or operations leadership, ideally within luxury cleaning, hospitality, or facilities management.
A natural leader with outstanding client service and interpersonal skills.
A meticulous eye for detail and a genuine commitment to 5-star standards.
Strong commercial acumen and ability to manage high-value client accounts.
Experience managing and motivating cleaning or service delivery teams across multiple sites.
Salary:£45,000-50,000 per annum.
Hours: 40 hours a week
Location: London Area but will be required to travel within South England twice a week.
Car Allowance
If you’re ready to lead with precision and elevate spaces to an extraordinary level, apply today and become a key player in redefining luxury service standards.
- Department
- Cleaning Operative
- Total weekly hours
- 40
UK Group HQ, 65 Leonard Street, London EC2A 4QS
We reward our people
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Employee Assistance Programme (EAP)
We've joined forces with the Retail Trust, to introduce a range of measures to support our team's health and wellbeing. Every member of the team has free access to a range of personalised wellbeing resources, which includes access to a virtual GP, financial aid, counselling and cognitive behavioural therapy, discounts and rewards - as well as the Retail Trust’s 24-hour wellbeing helpline.
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Hastee Pay - Earnings on Demand Platform
Our team can access a portion of their earned pay when they need it, on-demand. Hastee Pay also offers financial education and management tools for all too.
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Excellerate Superstars
We recognise and acknowledge our exceptional team members in Superstars Reward & Recognition programme.
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Refer a Friend Programme
Introduce a friend or family member to our team, and receive £100 as a thank you payment (after a qualifying period).
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Cycle to Work Scheme
Our support for environmental causes and the wellbeing of our employees come together in our Cycle-to-Work scheme. Find out more when you join us!
Workplace & culture
Excellerate Services is a diverse workplace where innovation, sustainability and challenging the norm to deliver exceptional service is what we do, every day.
We are customer obsessed and people focused.
We take great pride in recognising our amazing people every day. And we encourage everyone across the business to be open and transparent in everything they do.
Being a responsible and sustainable business is a fundamental principle and guides every decision we make.
Join us on our ambitious journey and thrive with Excellerate.
About Excellerate Services
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
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