Area Manager
Excellerate Group is a £150m soft services market leader and we provide dynamic, tech-led solutions for clients across the UK & Ireland. We’re now a 10,000 strong team, serving over 2600 client sites.
Premium Support Services, part of the dynamic Excellerate Group, is a data-driven market leader in the provision of soft services across the UK and Ireland. Our commitment to exceptional service delivery is reflected in our high client retention rate and our partnerships with many international retail brands and distribution companies.
Job Title: Regional Area Manager
Location: East of England and surrounding Area
Reporting to: Regional Director
Salary: £35,000 per annum
The Opportunity
We are currently seeking an Area Manager who is passionate about service excellence, team leadership, and client satisfaction. If you are proactive, professional, and possess the ability to balance friendliness with assertiveness, this role offers an exciting opportunity to contribute to our growing success.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring their satisfaction by delivering on contractual SLAs and KPIs.
- Operational Leadership: Oversee the day-to-day operations across various sites, ensuring efficient service delivery by supervising team members, subcontractors, and service providers.
- Team Development: Lead, motivate, and develop your team, fostering a positive work environment that promotes retention and high performance.
- Compliance & Safety: Ensure all operations are conducted in a safe manner, in compliance with company policies, relevant legislation, and financial targets.
- Recruitment & HR: Assist in the recruitment and vetting process, ensuring alignment with company and client policies, and strictly adhere to all HR procedures.
- Coordination & Collaboration: Work closely with our People Services, Payroll, and Operations teams to maintain high standards of service delivery and client satisfaction at all sites.
Role Requirements
- Must have the right to work in the UK.
- A clean driving license is essential as travel to various sites is required.
- Company Car, Laptop and Mobile Phone also supplied
- Hours - To be discussed at Interview as site visits are required daily
Why Join Us?
At Premium Support Services, we offer a competitive salary, a range of benefits including a company car, laptop, mobile phone, 20 days Holiday + 8 bank holidays.
We are committed to supporting our employees’ well-being and professional growth through our Employee Assistance Programme and a culture that values excellence and innovation. We also offer Cycle to Work and Refer a Friend schemes.
Excellerate Services Is an Equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues
If you are ready to make a meaningful impact and grow your career with us, we invite you to apply and join our team of dedicated professionals.
- Department
- Area Manager
- Locations
- East of England / surrounding area
East of England / surrounding area
We reward our people
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Employee Assistance Programme (EAP)
We've joined forces with the Retail Trust, to introduce a range of measures to support our team's health and wellbeing. Every member of the team has free access to a range of personalised wellbeing resources, which includes access to a virtual GP, financial aid, counselling and cognitive behavioural therapy, discounts and rewards - as well as the Retail Trust’s 24-hour wellbeing helpline.
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Hastee Pay - Earnings on Demand Platform
Our team can access a portion of their earned pay when they need it, on-demand. Hastee Pay also offers financial education and management tools for all too.
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Excellerate Superstars
We recognise and acknowledge our exceptional team members in Superstars Reward & Recognition programme.
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Refer a Friend Programme
Introduce a friend or family member to our team, and receive £100 as a thank you payment (after a qualifying period).
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Cycle to Work Scheme
Our support for environmental causes and the wellbeing of our employees come together in our Cycle-to-Work scheme. Find out more when you join us!
Workplace & culture
Excellerate Services is a diverse workplace where innovation, sustainability and challenging the norm to deliver exceptional service is what we do, every day.
We are customer obsessed and people focused.
We take great pride in recognising our amazing people every day. And we encourage everyone across the business to be open and transparent in everything they do.
Being a responsible and sustainable business is a fundamental principle and guides every decision we make.
Join us on our ambitious journey and thrive with Excellerate.
About Excellerate Services
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
Area Manager
Excellerate Group is a £150m soft services market leader and we provide dynamic, tech-led solutions for clients across the UK & Ireland. We’re now a 10,000 strong team, serving over 2600 client sites.
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