National Account Manager
Excellerate Services UK is an award-winning quality driven contract cleaning & support services specialist with an innovative approach to delivering value-engineered Soft FM solutions to today’s-built
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
If you have the ability to contribute to the team and want to help promote our Company values, are able to be friendly, polite but assertive whilst always remaining professional.
Reporting to: Contract Manager
Responsible for: Site Supervisor, Day Janitors, General Cleaners, Sub-Contractors and Service Providers
Must have full UK driving license - driving to sites will be essential
Main purpose of job: To be responsible for the delivery of service to budget, contract requirements,
and to the satisfaction of the client by working closely with local management
teams.
Through effective client liaison, staff management and supervision ensure that
all activities are carried out in a safe manner, in compliance with relevant
legislation and policies, and to financial and profitability targets
Key result areas: Responsibility for your customer and managing their account along with
administrative responsibility to ensure all aspects of each contract are met to
the customer’s requirements by liaising with both suppliers and other
departments.
Responsible to achieve budget targets and to manage Contracts profitable for
the area of responsibility.
Responsibilities/Duties:
Core Function
Liaising with clients at an appropriate level to ensure total client satisfaction.
Work with and support the relevant Facilities Department and ESUK staff in the day-to-day service
delivery.
To coordinate with their counterparts in other Regions in respect of contracts for which they are lead.
Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent
customer service at site level.
To develop dynamic and flexible strategies to support the client in providing an innovative and
dynamic service.
Ensuring contractual SLA’s and KPI’s are achieved and maintained.
Generate and compile monthly client reports inclusive of respective financial
Collecting data from the monthly management reports and highlighting any issues to the Business Unit
Director.
To be ultimately accountable for the accounts payroll and ensure that all colleagues are supported in
preparing relative documentation with appropriate deadlines and budget controls.
To operate within and manage P&L for National Account.
To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all
Company Health and Safety policies.
To select, recruit and vet employees in alignment with Company and Client policies, terms and conditions.
To lead, motivate and develop staff using the available skills and resources to ensure staff retention.
To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting
upon within authority, and that no action is initiated unless authorised by your line Managers or Head of
HR.
Communicate effectively with both the client & ESUK senior management team, sub-ordinate cleaning
staff and sub-contractors on a daily basis.
To ensure that all necessary resources, materials and machines are available and on site and maintained to
contract specification.
To prepare works orders for one off work and raise purchase orders in line with authorisation levels.
To manage all relevant services (sub-contractors) on site.
To carry out site QA inspections in line with ESUK or specific client requirements/ specification and
satisfaction and complete relevant paperwork and meet deadlines.
To be accountable and to respond to all relevant corrective actions or help desk issues appropriately
within the designated time scales and complete all necessary documentation.
To be accountable for the implementation and adherence to all Company Health and Safety policies,
procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and
regular reviews.
To order materials, chemicals and equipment ensuring in line with ESUK’s budgets.
To attend training courses as requested and update own personal skills and knowledge in areas of
business, cleaning industry advancement and in particular health & safety.
To recognise the potential for growth within the contract and for new business and communicate these to
your line manager.
Relationships
Maintain effective communication at all times, ensuring that all information is shared with relevant staff,
clients and customers.
Develop and maintain professional working relationships with all personnel.
Provide regular feedback to your line manager ensuring they are advised of all developments and
problems in your areas of responsibility.
Act at all times in the best interest of the business to further good relations.
Self Development
Conduct a continual review of personal performance, seeking to improve effectiveness both individually
and as a team member.
Assist in the identification of personal training and development needs in relation to your duties and
ensure these are fulfilled in line with Departmental Business Objectives.
Understand and work towards individual, team and business objectives.
General
Ensure that health and safety standards are maintained at all times. Advise the Health and Safety
Representatives of potential risk areas.
Carry out and complete Company Health & Safety inspections in accordance with Company policy,
procedures and performance standards
Ensuring that all materials, liquids and substances in use are as authorised by the Company and
maintained in a safe and secure manner, and used and stored in accordance with manufacturer’s
instructions
Ensure all HR procedures are adhered to.
Budget control
Role Requirements:
- Must have full UK driving license - driving to locations across UK is essential
- Have the right to work in the UK
- DBS check is required
Hours and Salary
- Monday to Friday
- 40 hours per week £40,000 to £45,000 depending on experience
Benefits
- Company Car, Laptop, Mobile Phone
- Holiday Entitlement 25 days + 8 B/Holidays
- Hastee Pay
- Employee Assistance Programme
Location: North West covering other part of the UK
- Department
- Contract Manager
- Locations
- North West England
- Remote status
- Fully Remote
North West England
We reward our people
-
Employee Assistance Programme (EAP)
We've joined forces with the Retail Trust, to introduce a range of measures to support our team's health and wellbeing. Every member of the team will have free access to a range of personalised wellbeing resources, which includes access to a virtual GP, financial aid, counselling and cognitive behavioural therapy, discounts and rewards - as well as the Retail Trust’s 24-hour wellbeing helpline.
-
Hastee Pay - Earnings on Demand Platform
Our team can access a portion of their earned pay when they need it, on-demand. Hastee Pay also offers financial education and management tools for all too.
-
Value Awards
Our values are important to us! Every team member nominated for a Value Award receives a voucher, certificate and recognition of their exceptional service in our newsletter.
-
Refer a Friend Programme
Introduce a friend or family member to our team, and receive a thank you payment after a qualifying period.
-
Cycle to Work Scheme
Our support for environmental causes and the wellbeing of our employees comes together our Cycle-to-Work scheme. Find out more when you join us!
Workplace & culture
Excellerate Services is a diverse workplace where innovation and challenging the norm to deliver exceptional service is what we do every day. We are customer obsessed and people focused.
We take pride in recognising our great people every day.
Our teams are welcoming and engaging. We encourage our people to be open and transparent in everything they do.
Developing you and enabling you to thrive through living our values and creating clear succession plans is core to our success.
We are committed to improving our ESG credentials. Our first step was to achieve a Bronze Ecovadis award. Join us to find out how you can contribute to the journey we are on.
We are different!
About Excellerate Services
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
National Account Manager
Excellerate Services UK is an award-winning quality driven contract cleaning & support services specialist with an innovative approach to delivering value-engineered Soft FM solutions to today’s-built
Loading application form
Already working at Excellerate Services?
Let’s recruit together and find your next colleague.